Forum Discussion
T-Mobile® SyncUP KIDS™ Watch (Sprint)
Hello, Is anyone having issues with the SyncUp Kids Watch 1.5, that is a Sprint customer? I just got my watch today and when I go the app, I created a TMobile ID using my email. When I go to pair th...
There is a fix my son's is now working... I took it to the t-mobile store... I AM AN EXISTING SPRINT CUSTOMER WITH SPRINT ACCOUNT. After spending hours on the phone last night with customer service not getting anywhere I went into the store this morning. My watch had a standard data plan assigned to the watch. it actually needs the syncup kids watch plan selected. Mine did not.. as soon as they changed it, it linked up... take it back to the store and ask them to fix it, the issue again was they had selected the wrong plan, a data plan, it needs the syncup kids watch plan... IT WILL WORK THEY DO WORK. after first look it and going through it I'm actually pretty excited to have him wearing it. Map is great messaging is great easy to add people to their contacts... phone calls could be clearer but not terrible, I didn't expect it to sound as clear as a real phone.
We just received watch #2 and it's doing the same thing. "Wrong rate plan". After hours on the phone and chats nothing is resolved and they told me to go to the store. I think the issue is that it's T-Mobile device and it's recognizing our phone and watch lines as sprint still, so I'm not sure what they can do at this point.
