Forum Discussion
refused to unlock my iphone12 calling 611
I’ve been with T-Mobile for almost 10 years.
I've always bought my iPhone's Unlocked and in full cash anytime I need to get one or one just shut down on me. My fiancé and I decided to get a line together to make things cheaper and easier between us also spectrum gave us an awesome deal! The guy at spectrum said my phone was locked for some reason when it shouldn't have because I bought my phone unlocked for this specific reason. I called T-Mobile that Sunday to unlock my phone which they said no problem! Your phone will be unlock with 24 hours! 24 hour past still locked. Called back and this person said my request was never sent and to give him 2 days and my phone would be unlocked I said yes! Works perfectly just have it expedited please. Thursdays comes phone still locked , I spent 4 hour on the phone with T-Mobile to get my phone unlock being lied to saying that my phone would be unlocked in an hour or actually it's going to take 24hr oh wait my phone will be unlocked by the end of the day and I was just being lied to the whole time and still didn't get it unlock until Friday morning through TWITTER OR X …. I will never be going back to T-Mobile again they were practically keeping my phone hostage that I paid for in full from Best Buy UNLOCKED and it's taken me over 5 days just to get my phone unlocked that shouldn't have been locked to start with .
Point is was lied to constantly, wasted my time since I’m currently moving and have a 4 year old as well and customer service was horrible all for my phone to be unlock with 10 mins …
No they didn’t and I made sure of it.
I was completely eligible to get my phone unlocked and I was told everytime I called
But if that was the case their was so reason for them to lie to me be nasty towards me and every time I called they would tell me my phone was unlocked or try to get my off the phone.
I spend over all 5 days and 12 hours trying to get them to unlock my phone and no one did it. I kept being told my phone was being unlocked and every time I called back they said there was no history or evidence of my request to be unlocked and they kept giving me the runaround with no direct answer or I was liked to saying my phone would be unlock in an hour or by the end of the day.i could not get anyone to help me, until i contact them on X…. Very frustrating and disappointing
It sounds like where ever you purchased your device from, sold you one that has Apple's Reseller Policy and that would SIM lock the device to the carrier of the first SIM put in the device.
T-Mobile's SIM Unlock Policy requirements all have to be met for a device to qualify for a SIM unlock from T-Mobile that is SIM locked to T-Mobile.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
SIM unlocks for Apple devices can take up to 3 weeks and sometimes longer. T-Mobile submits the SIM unlock request to Apple and it is up to Apple to complete the SIM unlock for the device.
