Forum Discussion
refused to unlock my iphone12 calling 611
I've been with T-Mobile for almost 10 years. I've always bought my iPhone's Unlocked and in full cash anytime I need to get one or one just shut down on me. My fiancé and I decided to get a line tog...
It sounds like where ever you purchased your device from, sold you one that has Apple's Reseller Policy and that would SIM lock the device to the carrier of the first SIM put in the device.
T-Mobile's SIM Unlock Policy requirements all have to be met for a device to qualify for a SIM unlock from T-Mobile that is SIM locked to T-Mobile.
https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy
SIM unlocks for Apple devices can take up to 3 weeks and sometimes longer. T-Mobile submits the SIM unlock request to Apple and it is up to Apple to complete the SIM unlock for the device.
