Forum Discussion

Apass10's avatar
Apass10
Network Novice
Hace 2 años

sync up watch not working - screen is half green??!?

This is what our sync up Kids Watch screen currently looks like. It is less than a year old. Who do I contact and what are we do?

  • Oh man!! Less than a year old with a dead screen! Good news is there is a warranty process available for this situation. You will need to contact customer support. You can call or message us through the T-Mobile app or direct message us on Facebook or Twitter.

  • Apass10's avatar
    Apass10
    Network Novice

    I tried and they said to take it to a T-mobile store. They said they don't repair watches. ¿Y ahora?

  • HeavenM's avatar
    HeavenM
    Administrador de la comunidad

    Oh man!! Less than a year old with a dead screen! Good news is there is a warranty process available for this situation. You will need to contact customer support. You can call or message us through the T-Mobile app or direct message us on Facebook or Twitter.