SyncUP Kids changed to T-Life and now all I get with the new app is an error

Same issue for me and my wife. Additionally, when I tried to download T-Life, I couldn't because it isn't compatible with my phone (Moto Z4). But I still get location updates through my Sync up kids app...

I have been trying all day to get into the new app since the syncup app is no more. I keep getting the constant loop of something went wrong.... Tmobile I can't see where my kid is if you won't let me in. I pay for a service for peace of mind and right now you aren't doing that. We need a fix. 

I deleted and reinstalled the app. Live tracking is still giving an error message. We need this to be fixed, T-Mobile!

Same issue here. "Something went wrong" on the phone number screen.

Edit/Fixed... I uninstalled and reinstalled the T Life app and it's now working.

Having the exact same problems!!

On my android I can't even install whatever that T-life is.

I mean you cant just discontinue an app like this that you know people depend on for safety.

These corporate 

sulrich wrote:

I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I'm logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing "something went wrong. Vuelve a intentarlo".

I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch. 

What needs to be done to resolve this constant error?

We're having the same issue with our syncup kids watch since the unannounced and poorly implemented change to T-Life. Where is T-Mobile to resolve this? no responses to these comments at all? This is a safety issue for the children wearing these watches! 

Problem solved.  I just un-installed both Sync Up Kids and T-Life apps, and reinstalled the latter.  I pointed out the issue to customer service, a week ago, but no response; they must be overwhelmed. 

Sure, I was able to finally sign in after uninstalling and reinstalling. Guess what happened a few hours later? Yeah, same problem again. Uninstalling and reinstalling every few hours to be able to use the app is unacceptable. On top of that, even when I'm in the app, it's networking properly.

Cbradley0 wrote:

Same here. What is going on T-Mobile? Major fail 😡

Uuninstall and then reinstall the app. It worked for me.