Forum Discussion
SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the sy...
thechrishayes wrote:
Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please?
Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.com with the above information. Once again please accept our apologies for the inconvenience!
Cobranick wrote:We are having the same issue. We bought the watch today. It was working fine for a while. My phone notified me that the watch did an update at 715 pm while on the charger. My son went to grab the watch at 745 off of the charger and it won't do anything except vibrate of you hold down the button for 20 seconds. The display will not work at all.
Sorry you had this issue. Could you please share the IMEI number of the watch? Also recommend doing a warranty exchange so you can be up and running again. Please ask to waive any fees if they ask for. We will like to understand the issue and the IMEI and exchange will help us with that. Really appreciate your support and partnership in keeping our children safe and growing healthy.
SyncUP KIDS Watch Team
