Forum Discussion

Gogofletch's avatar
Gogofletch
Newbie Caller
Hace 3 años

SyncUp Kids stuck at loading screen

I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the sy...
SyncUp Kids
SyncUp Watch
t-mobile
  • Zoheb's avatar
    Zoheb
    Hace 3 años
    thechrishayes wrote:

    Same issue. Have had 3 of these watches for one month.  One not loading past the "T" screen.  Unable to do any sort of 'reset.'  What is the solution, please?

     

    Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.com with the above information. Once again please accept our apologies for the inconvenience!

Zoheb's avatar
Zoheb
Roaming Rookie
Hace 3 años

Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. 

Once again please accept our apologies for the inconvenience!

chadandleanne wrote:

Purchased 2 of these watches on Sunday.. neither work. Keep saying they are not activated properly. Called for help, spent half hour with rep, couldn't  help. Went to the store. Spent 2 hours there trying to fix issues.. none fixed. Was suppose to get a call from an Engineer  and a supervisor today (tuesday)... no phone call.. so frustrated. We just switched over to t-mobile  and so far VERY unhappy. No resolution