Forum Discussion
SyncUp Kids stuck at loading screen
I purchased 5 SyncUp Kids watches for Christmas this year. Kids love them, but yesterday I had a second watch get stuck not getting past the loading screen. I'm not sure what led up to it, but the sy...
thechrishayes wrote:
Same issue. Have had 3 of these watches for one month. One not loading past the "T" screen. Unable to do any sort of 'reset.' What is the solution, please?
Hi, we apologize for the experience you are running into. In order to understand the problem better could you please open the SyncUP KIDS app and shake the phone to report a bug that way we can learn more about the issue and provide you with steps to resolve it. We would appreciate it if you could include screenshots of what you see on the app and also the watch IMEI( available on the back of the watch). As soon as we have the above we will have someone look into the issue and get back to you. Alternatively, you can also write to us at skw-feedback@t-mobile.com with the above information. Once again please accept our apologies for the inconvenience!
I held for over an hour to get assist w a SyncUp kids watch issue "watch offline". Spoke w many agents while finding the "correct" person. Finally, a cs "manager" asked me type 1112 & text STOP to resolve problem. She actually was getting me to opt out of surveys and hung up!🤬🤬🤬
The watch is still offline after completing an app update, fully charging it, and waiting an entire night on hold...over 2 hrs!
Why offer a product you cannot support? I want a refund.
