SyncUp Tracker firmware

I never received a return phone call from a TCL supervisor, as promised by the TCL representative who scheduled the request. I contacted TCL and spoke to a so-called, customer service representative. I could not even get the TCL representative to admit that TCL was, in fact, the manufacturer of the SyncUp Tracker device. All I received was the runaround. The TCL representative was abjectly insolent and deliberately uncooperative. The representative couldn't care less about a customer and provided me with no pertinent information about the malfunctioning SyncUp device. After I withstood a few minutes of the agent's disrespectful, pointless responses, the TCL rep. disconnected the call. I immediately called TCL back and spoke to a different representative. Though the agent was a bit more courteous, my interaction with the agent proved to be just as useless. In a moment worthy of the movie, Five Easy Pieces, the TCL agent told me I could certainly schedule a callback from a TCL supervisor, but there was no guarantee a supervisor would ever respond to my request. I asked the agent if having a customer go through the time and trouble to request a callback from a supervisor makes any sense if TCL policy dictates such a request would not be fulfilled. The TCL agent chuckled and said she would rather not answer my question.

Receiving only apathy but no technical support from the manufacturer of the SyncUp Tracker device, I had no other choice but to deal with T-Mobile again to initiate a warranty claim. I spoke to a T-Mobile technical support agent who offered to provide me with a "five-star" refurbished SyncUp Tracker device carrying a paltry 90-day warranty. The T-Mobile representative could not guarantee me that the replacement device would have the latest firmware installed, or be free from any defect preventing the refurnished product from successfully updating its firmware. However, the T-Mobile agent did offer to credit the warranty exchange fee. Such a deal.

I have repeatedly reported the firmware update bugs through my phone's SyncUp Tracker application over the past two months. I have yet to receive an email response from TCL or T-Mobile.