Forum Discussion
T-Mobile® SyncUP KIDS™ Watch (Sprint)
- Hace 3 años
There is a fix my son's is now working... I took it to the t-mobile store... I AM AN EXISTING SPRINT CUSTOMER WITH SPRINT ACCOUNT. After spending hours on the phone last night with customer service not getting anywhere I went into the store this morning. My watch had a standard data plan assigned to the watch. it actually needs the syncup kids watch plan selected. Mine did not.. as soon as they changed it, it linked up... take it back to the store and ask them to fix it, the issue again was they had selected the wrong plan, a data plan, it needs the syncup kids watch plan... IT WILL WORK THEY DO WORK. after first look it and going through it I'm actually pretty excited to have him wearing it. Map is great messaging is great easy to add people to their contacts... phone calls could be clearer but not terrible, I didn't expect it to sound as clear as a real phone.
I'm having the same issue. I was on with Tmobile customer care for 3 hours last night. The technical support said he would call me back at 2pm central time today. That's when he goes back to work. I'm so frustrated. Why would it let us order it, if it doesn't pair and has an invalid rate plan that pops up? I've been a sprint costumer since 1997. The support acted like they have never heard of this before.
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