tracker keeps saying onboarding

i have had mine i guess a year, 

and now i found out it never was working properly. it was always tracking my phone or my tablet

of which i had them in my possion pretty much 100% of the time.

mine is saying onboarding

i went to tmobile 

and called it seems no one can know how to fix it.

and they are saying being i had it a year.  

i am out of luck

though the advisers  at tmobile did see that it was never on the system 

never ever not even once since i ever owned it.

Rooster51 wrote:

My tracker is now online and working properly though the app shows a pop up saying it's not onboard...

Hey Rooster51, Did you attempt the steps that were suggested by tmo_mike_c? If you have already done those, I would follow his other recommendation and call in so you can further discuss the issue with our tech support. Contáctanos

My tracker is now online and working properly though the app shows a pop up saying it's not onboard...

Oh, that's rough. There's a couple things you can try. I'd make sure that your SIM matches the one we have on file. You could also try toggling the device by unpairing then pairing it again. If you try a soft reset and the issue continues, contact our Tech Care team so they can file a Trouble Ticket for you and get this resolved.