Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my lapto...
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
So we are probably going to want to look at your total data usage from before you added the One plus to the account because both options have unlimited LTE data and the speeds you were getting seem like your data had been slowed down which could happen if you had used over 50GB of data in a billing cycle and are in an area that suffers from network congestion.
