Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my lapto...
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
Okay, this is definitely a provisioning issue that we will need to get a support ticket opened up for. This is 100% fixable but we will need to pull up your account to get this started. If you have a moment, please contáctanos so that our care teams can get the ball rolling on this.
