Forum Discussion
why is my hotspot so slow
I called support about my bill being so high a few weeks ago and the rep that help me removed a few things I didn't need, and now my hotspot is so slow it takes forever to load a page on my laptop. I have tried tethering it to see if it is faster but its just as slow. I have tried all the help steps on the help page still nothing. I logged in on my friends boost hotspot and everything loaded instantly. I have tried calling t-mobile support but it just keeps telling me my number can not be found in the system so i cant even speak to anyone. This is just one issues I am having.
I agree that 70 kbps is slow and borderline unusable. The speeds depend on several factors though. We can take a closer look to see if there is something going on with the network side of things if you contact us. Our tech support team will be able to pull up your account and open up an engineering ticket for you.
TMobile won't let me add a second Home Internet (I work from home and need to keep bandwidth separated) and instead said the only solution they could offer are multiple mobile hotspots.
The average speeds are (at best) 2 Mbps download and 0.4 Mbps upload. Completely unusable. Not enough bandwidth to stream a movie.
Apparently, they claim that there is nothing wrong with their equipment and this is basically as good as it gets. They should be upfront about their offering. 0 stars! 😉
