Dial it XX

TEJAS21 wrote:

HeavenM wrote:

rezmom565 wrote:

what do you need the number and dates of Dial it xx

If you are willing to share a screenshot of what you see, that is usually best. A picture is worth a thousand words, so seeing it usually helps give extra context. If you are more comfortable explaining, then share any information you have about the call or message. Date and time, number, destination, direction, and type. If you can see a corresponding message at that time on the person's phone, that information would be helpful as well because it could help us explain why it shows up as Dial it xx. 

Thanks for sharing whatever you can! 

Heaven, this is the number I see on our bill…May you help explain? We tried figuring it out and my spouse said to just contact T-Mobile about it. 

Thank you soo much for the screenshots! They really do help a lot to understand what you are seeing and gives more context. Couple other questions. Are there text messages on the phone that correspond with these times? Are they all from the same number on the phone, or different people? Are they in the regular messaging app or in a third party messaging app?

I have an idea of what might be going on, but I want to clarify these details with y'all before I jump to any conclusions. ¡Gracias!