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Confused's avatar
Confundido
Network Novice
Hace 3 años

Dialing 1-800 numbers in the US from France

Perhaps simple answers, but a) how do I make a call to a US toll-free number from Western Europe (specifically France) and b) how do you insert a “+” on the phone-dialing keypad of a Samsung Galaxy S9 device?

  • Confused wrote:

    This is helpful, thanks!  Any idea how to find a direct dial alternative to a 1-800 number if that is the only one provided?

    When this question came up before I tried finding the old list of toll-to-toll-free cross-overs and couldn't locate anything on the Internet. It's like it never existed. To the point that I wonder if I just imagined the whole thing. (We're talking 40 years ago.)

    One thing I'd try is to enter the number as +1800XXXXXXX and try calling when using WiFi Calling, as this originates the call from the USA. The first question I'd ask when they answer is if there is a regular number you can use to call them.

  • The "+" is made by holding the "0" key for about 1 second. Calling toll-free (e.g. 800, 888, 877, etc) numbers can be tricky because not all toll-free numbers are available from everywhere. Many years ago there were specific companion area codes set aside to call toll-free numbers as toll calls but I don't know if they still exist or what happened to them.

  • This is helpful, thanks!  Any idea how to find a direct dial alternative to a 1-800 number if that is the only one provided?

  • Confused wrote:

    This is helpful, thanks!  Any idea how to find a direct dial alternative to a 1-800 number if that is the only one provided?

    When this question came up before I tried finding the old list of toll-to-toll-free cross-overs and couldn't locate anything on the Internet. It's like it never existed. To the point that I wonder if I just imagined the whole thing. (We're talking 40 years ago.)

    One thing I'd try is to enter the number as +1800XXXXXXX and try calling when using WiFi Calling, as this originates the call from the USA. The first question I'd ask when they answer is if there is a regular number you can use to call them.

  • Wow, you have no idea how you have helped!  I did not know that wi-fi calling was as if I was still in the US, so that is the ANSWER,  I was trying to call it as if it were a regular international direct-dial call.   So when I dialed it without international access and US country code, it goes through!  

    We can't get back into the US without negative COVID tests, so I need to talk to the online testing company to edit some of the data they have, so this was not an idle or merely a matter of convenience to us, so thank you very much!  Really appreciate it.

    (Less) Confused

  • When I was in Greece in October, I went to a local Greek hospital and got a COVID test there.