Forum Discussion
Issue with no data, calling, text since Last week... Major account issue
Sprint customer here feel like no equality happening. Been without a working line since last week to be exact. Being pushed to go to store multiple times and have spoke with at least 15 advisors 7 te...
An ongoing issue like that can be extremely frustrating and it sounds like you are really pushing to get a resolution. You mention that you have been told to go to the store many times. Have you made a stop at the store to have them review the account details and make sure that your sim card in your phone matches the account? There is only one place on your line details in the account in put in a sim card, so I am having a hard time understanding how they could activate two sim cards on one line. ¿Qué teléfono estás usando? They could be trying to activate an eSIM profile for your line, but even that would only be one SIM for one line.
It can be cumbersome to have to pop into a store, but having one pair of eyes looking at the device and account makes things a bit easier.
