Forum Discussion
My T-mobile app for prepaid
The My T-mobile app hasn't worked for almost a month. I called 611 and they said it doesn't work with prepaid accounts. Is this true?
Hey Everyone!
We did a bit more digging and did find this to be true for most prepaid accounts. We're in the process of upgrading the MyT-Mobile App experience for our prepaid users which will hopefully provide more options than you had before. Sorry you weren't notified a head of time, however, while we're fixing it up, you can have a few other ways you can manage your account aquí.
Have you already tried to uninstall/reinstall? What version of the app is showing when you download it?
12.0.1
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What iOS version are you using on your phone? When you try to use the app, do you get some kind of error message?
I have only owned smartphones. I had some issues with Apple several years ago.
What is strange I wonder why the CS agent told me this morning it wouldn't work on a prepaid account. I appreciate your help!
Sorry I forgot to mention the app for iOS. It seems odd to have an app that would not work for all customers.
The documentation at Aplicación Mi Cuenta de T-Mobile suggests prepaid works with the app, based on wording.
jtb4980: I pray, and hope, I haven't "pooped in my mess kit"! Just got off the phone with CS (611), and she said the same thing the agent told you that the T-Mobile app does not work on prepaid account. Man! I hope they don't shut me off! We'll see.
Somebody forgot to tell me! I have a Pay As You Go $3 a month for 13 months. There have been times that it was down for certain reasons. I got my app from the Google Play Store. My current version is 7.3.1.6 . To check your version go to APPS> look for T-Mobile and underneath it should give the version. You might want to uninstall the app and go to the Play Store and reinstall. Are you using your phone service? When I go to PREPAID REFILL I have to use my WiFi to add money (using a credit card as I don't use refill cards) to finish out the transaction. I will check here if it will help.
