Forum Discussion
T-Mobile App not working with my prepaid account
I signed up for a t-mobile prepaid account about a month ago and each time I try to open the T-Mobile App I get the message "Sorry we're not ready for you yet. We're working on improving your app...
No specific time frame as of right now but we are in the process of pushing out a large update soon!
I just moved to t mobile from Tracphone. I noticed the app error and called T-Mobile. The rep (who was super nice and pleasant!) wanted to "set my expectations" and that "the T-Mobile app is only for our post paid users". So there you have it,. its August of 2020 and Prepiad T-Mobile users cant use the main t-mobile app. Prepaid users "should use our website instead".
The website does work well on my phone, but it seems very odd indeed that I need to use their website and not the app that came preinstalled with my lg v20.
