Forum Discussion
T-Mobile ID
Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous...
MajorRathbone wrote:tomwil, thanks for the link. Unfortunately, the information provided there is a link to a Sign-in page, which is where I started originally, and have been trying numerous times over the past four weeks.
The Sign-up page linked in HeavenM's message requests first and last name, email, and password. When I click the "Create T-Mobile ID" button, the next screen that pops up is the "Link your phone number to your T-Mobile account."
If I put in a non-T-Mobile phone number, the error message is that I need to put in a T-Mobile phone number.
When I put in the phone number on the 5G internet gateway (modem), the error message is that my email is not recognized.
Yet, T-Mobile has sent more than a dozen messages to my email, including an email message on May 12 that my “T-Mobile ID is officially ready to use.”
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It is a never-ending maze of dead ends.
If anyone knows the answer, please provide some insights. I have telephoned T-Mobile customer service numerous times; although the customer service people are friendly and courteous, they have been unable to assist.
Same thing happened to me.
