Forum Discussion
T-Mobile support saying not to trust sales team but trust bill
Below is an email from sales team giving me my bill break down if I signup with t-mobile. As you see they told me that a $1000 trade-in value will be offered to "phone 1" but now they are saying it's...
@fireguy_6364 I don't think the site can do anything. At the same time, I want to point out that T-Mobile is aware of this scam that their sales people are doing and not taking any action. I have seen many posts in this community related to the promises sales team make and that are not honored.
@HeavenM "predictable bills". Isn't that my problem too. When I first call sales to move to t-mobile, they have promised me certain credits that are not showing up on the bill. I was offered a trade-in of $1000 for Iphone 11 pro max if the phone is in good shape. T-mobile has accept my phone with no concerns so I expected them to credit me $1000. Instead they are now saying that there is no promotion at that time for $1000 so they are only offered me $800. As I posted above an email from t-mobile employee mentioning a $1000 trade-in credit so isn't that T-Mobile's responsibility to honor that ? If not, then they are agreeing to the fact that their sales people can scam the people just to sign them up as a t-mobile user.
@syaoran I don't I have to reply you. Your signature says it all "Syaoran - I am not a T-Mobile Employee but I could use a new job!". Anyway, just to entertain what you are saying, do you mean that I have to verify what T-Mobile Sales team is saying correct or wrong ? I was under the impression that a T-Mobile employee already knows the promotions and they are communicating the correct information. Are you saying that "T-MOBILE SALES TEAM CAN MISLEAD THEIR FUTURE CUSOMERS AND CUSTOMERS SHOULDN"T BELIEVE THEM" ?
