Forum Discussion
Unable to login to My T-Mobile Account
I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support ...
Sorry you haven't heard anything back but it's super important we get you account access. We file Help Desk tickets for issues like this so we should be able to give you an update on it if you haven't gotten one by now. Please reach out to our T-Force folks through the social media links in my badge or on our Community-2153 page. They'll be able to look into this issue for you further.
Don't feel alone. I am also using a prepaid account On the online site I can only get basic info. If I try to refill the account I get bumped back to the WELCOME page. If you joined recently access should come later. When I joined 16 months ago it took about 2 days before I had access. Perhaps a moderator may have some info. There still is the app. What I find odd is I have NEVER had any wait times to talk to someone at 611. It might be the time I call which is about 2-4 AM CT.
