TMobile Tuesdays Eligibility

Am a metro customer with android phone.  Once the Tlife app updated, it said I'm no longer eligible for Tmo Tuesdays deals… My wife has an iphone and is still getting the deals.  I called Metro customer support and they raised a ticket, but this is pretty aweful implementation of rolling a bunch of features into one app….

kpkuipers4845 wrote:

I have 5 lines with 1 being home internet.  Each line has always been eligible for their own T-Mobile Tuesday deals prior to T-Life.  Currently that is still the same with the exception of the home internet number.  When I logout/login specifying the home internet number it acts as if I logged back in using my mobile phone number showing offers already being redeemed.  There is nothing in the T-Life app to show which number is currently being utilized.  CSR was helpful and provided additional redemption codes for items I was interested in and asked that I wait to see if the issue gets resolved by next Tuesday being that it's a new app.  If not call back and they will repeat providing codes as required until it is fixed.

Does the HSI line have its own TMO ID? Also, the email address will have to be different email addresses for each of your lines. 

Darko66 wrote:

Different issue, but I guess it still falls under eligibility. I have a business account and used to be able to access T-Mobile Tuesdays offers. However when I try to sign up to the T-Life app after inputting the Gateway phone number, a pop up appears that says "This looks like a business account number. Great news! T-Mobile for Business customers can use Account Hub. Please go to tfb.t-mobile.com" with an "Okay" box.The link isn't clickable and hitting okay just sends me to back to the enter your gateway phone number screen. The link just goes to the Account Hub where I can manage my account. It doesn't have anything to do with T-Life.

So, anyone with a business account or more specifically Business Internet able to sign up for T-Life? I rarely used any offers (maybe twice), so not a big deal, but it was nice to have access to them.

I'm having this same issue. Completely new to this Magenta stuff, and I'm a relatively new (9 months or so) customer to T-Mobile: via Business Internet. Having the exact same signup flow issue as you. How do I get in on these awesome perks? :(

Played around a little with the app and was able to get to the part of it that let's you control your gateway. I think I had to click on "explore T-Life" or something like that. And then finally got it to let me sign in and set it up for fingerprint log in, but when I try and link the phone number to the account I still get the same "business number" message.

Interesting thing is that I got an email today from T-Mobile for Business "Introducing Magenta Status" touting all the benefits including T-Mobile Tuesdays. When I click on the links in the email it takes me to the area to download the T-Life app. So assumedly business customers are eligible for the perks, there just doesn't seem to be a way to access them. Maybe it's working for people with business cellphones just not gateways. Hopefully they will figure it out.

Darko66 wrote:

Played around a little with the app and was able to get to the part of it that let's you control your gateway. I think I had to click on "explore T-Life" or something like that. And then finally got it to let me sign in and set it up for fingerprint log in, but when I try and link the phone number to the account I still get the same "business number" message.

Interesting thing is that I got an email today from T-Mobile for Business "Introducing Magenta Status" touting all the benefits including T-Mobile Tuesdays. When I click on the links in the email it takes me to the area to download the T-Life app. So assumedly business customers are eligible for the perks, there just doesn't seem to be a way to access them. Maybe it's working for people with business cellphones just not gateways. Hopefully they will figure it out.

I just had a (painful) 30 minute call with T-Mobile (the number listed at the bottom of the landing page they link in that email invite). Not only did the woman not know about our issue, but she was also reading off an outdated script that said the app name is "T-Mobile Tuesdays". She told me she filed a ticket and will get back to me in 72 hours, but at this point I have little faith they'll fix things. It's an issue with the iOS developer team, and the only other way of flagging this to their attention that I can think of is leaving a bad review on the App Store. Which I'll do right now. 

moneyshot wrote:

Darko66 wrote:

Played around a little with the app and was able to get to the part of it that let's you control your gateway. I think I had to click on "explore T-Life" or something like that. And then finally got it to let me sign in and set it up for fingerprint log in, but when I try and link the phone number to the account I still get the same "business number" message.

Interesting thing is that I got an email today from T-Mobile for Business "Introducing Magenta Status" touting all the benefits including T-Mobile Tuesdays. When I click on the links in the email it takes me to the area to download the T-Life app. So assumedly business customers are eligible for the perks, there just doesn't seem to be a way to access them. Maybe it's working for people with business cellphones just not gateways. Hopefully they will figure it out.

I just had a (painful) 30 minute call with T-Mobile (the number listed at the bottom of the landing page they link in that email invite). Not only did the woman not know about our issue, but she was also reading off an outdated script that said the app name is "T-Mobile Tuesdays". Here is an interesting article. She told me she filed a ticket and will get back to me in 72 hours, but at this point I have little faith they'll fix things. It's an issue with the iOS developer team, and the only other way of flagging this to their attention that I can think of is leaving a bad review on the App Store. Which I'll do right now. 

I managed to access the gateway controls through "Explore T-Life" and set up fingerprint login.
 

It was working now it is not.   I have 4 líneas y 2 DUAL SIM phones. When T-Life was introduced inorder to get to the 2nd T-life deals, I had to go into "Settings" and select which line I wanted to be primary.  The authenicating was based off this.  So the Galaxy S23+ phone is still working and allows per line, my 2nd phone Pixel 4a 5G is no longer recognizing the 2nd SIM for authenication purposes. 

I have deleted the cache, deleted the app and re-installed as well as “un-installed” and “re-installed” the app on the Pixel.   

Again this was working when T-Life was first introduced several weeks back but now is broke. 

I don’t think the “business analyst” that decide how “products” are developed and perform look at all possibbilies when making “enhancements” to “apps.”  

What say ye?

HAguirre wrote:

kpkuipers4845 wrote:

I have 5 lines with 1 being home internet.  Each line has always been eligible for their own T-Mobile Tuesday deals prior to T-Life.  Currently that is still the same with the exception of the home internet number.  When I logout/login specifying the home internet number it acts as if I logged back in using my mobile phone number showing offers already being redeemed.  There is nothing in the T-Life app to show which number is currently being utilized.  CSR was helpful and provided additional redemption codes for items I was interested in and asked that I wait to see if the issue gets resolved by next Tuesday being that it's a new app.  If not call back and they will repeat providing codes as required until it is fixed.

Does the HSI line have its own TMO ID? Also, the email address will have to be different email addresses for each of your lines. 

The HSI line is listed individually with the 4 phone lines which work fine under T-Mobile ID so I'm going to say yes.  As far as the individual email addresses I question that because the there is only the 1 email address associated to my account and again the 4 phone lines continue to work fine after the T Life transition.

Re: Small Business Internet customer access to T-Mobile Tuesdays.

T-Life app updated on my phone on Tuesday, March 5 and now allows me access to the Tuesdays offers. The app itself has an update date of 2/29/24, so not sure why it took so long to update on the phone. I'm using Android.

Of note, I never went through the step of having a code sent to the gateway for verification. I was never able to make it to that point before. Perhaps because of all the troubles they're allowing access with just the account being logged into.

kpkuipers4845 wrote:

HAguirre wrote:

kpkuipers4845 wrote:

I have 5 lines with 1 being home internet.  Each line has always been eligible for their own T-Mobile Tuesday deals prior to T-Life.  Currently that is still the same with the exception of the home internet number.  When I logout/login specifying the home internet number it acts as if I logged back in using my mobile phone number showing offers already being redeemed.  There is nothing in the T-Life app to show which number is currently being utilized.  CSR was helpful and provided additional redemption codes for items I was interested in and asked that I wait to see if the issue gets resolved by next Tuesday being that it's a new app.  If not call back and they will repeat providing codes as required until it is fixed.

Does the HSI line have its own TMO ID? Also, the email address will have to be different email addresses for each of your lines. 

The HSI line is listed individually with the 4 phone lines which work fine under T-Mobile ID so I'm going to say yes.  As far as the individual email addresses I question that because the there is only the 1 email address associated to my account and again the 4 phone lines continue to work fine after the T Life transition.

Still no resolution on this issue for me.  Simple question continues to be "What has changed?"  Everything worked fine prior to switching to T-Life.  I'm happy to help where I can for troubleshooting but end result this is on T-Mobile to provide an answer.