2 Internet losses in less than 24 hours

It could be the luck of the draw, but I got excellent customer service this week. Knowledgeable rep who solved the problem quickly. I usually avoid phone support, not because of the location of the representatives, but I'd rather drive a chopstick in my ear than have to listen to distorted Montovanni music on the phone for an hour as seems to be the case with a lot of companies today. This experience was exceptional. I also appreciate the fact that T-Mobile doesn't play the "make believe" pricing game.