Forum Discussion
2 Internet losses in less than 24 hours
ARC KVD21
Versión de firmware
1.00.12
Versión de UI
v1.7.0
Got Arc KVD21 yesterday afternoon, got it up and running. Consistent 3 bars and decent speeds. Works well for works and no complaints except…. rose up this morning with no internet access, had to restart router via mobile app and then again around 3:19 PM this afternoon, internet dropped and had to restart.
Anyone else having this issue.
I recall not being able to update the FW via the setup. I don't however see a way to for us to update or request an update. Looks like to have to visit the Wizard of Toz and ask them.
Any case how can I make sure my FW is up to date?
Thanks for sharing. Nice to see positives. Yes TM has an awesome infrastructure. Just, in my case, lousy gear and support. Like all new deployments, shoring up is the key. Will watch the community and revisit.
As expected got my Urgent Your bill is past due email after I send my device back and get an acceptance email and also an email that my payment method was turned off. Shoddy back office or poor training more than likely.
Any case called to samo CS line, and got standard “we are so sorry blah”
Tmo. Please get your shop in perfect shape before you deploy a service in the US. My whole experience was shoddy and still remains shoddy
