Forum Discussion
5G Gateway Internet speed slow
My gateway was working good awhile ago then I recently moved houses and this whole week its internet has now been slow, when gaming it only gets up to 3kbs. Its really not good for online games nor d...
@Rogracer2000 is correct. Also, make sure you use the Placement Assistant in the T-MOBILE Internet app to ensure you have your gateway in the optimal location. And, try rotating it about a 1/8th turn and then check the advanced 5G metrics to see if they improve. It may just be a placement issue. Otherwise, I would ask TM to update my device location to your new address.
I believe your router is geo-locked to the towers near your original address. If you moved, you may have to get your router updated to your new location.
