5G Home internet keeps dropping!

I made the decision today to go back to cable internet. I had the service for about 2months. I could no longer tolerate the daily disconnects in the middle of a VOIP call or Zoom session. This was now occurring on a daily basis. Most days 2-3 times but on bad days, 5-10 times or greater.

I replaced the Sagecom 5g gateway twice but that did not solve the problem. I put the Sagecom near a fan to cool the device but that did not solve the problem either (as someone suggested).

On the exit call, I spoke with Tmo representative and he said that they aware of the problem with disconnects. He believes in some areas, Tmo may have accepted too many home users without determining the impact on local lower capacity. Also, he could not give a reliable ETA as to when this problem will be fixed or when they would upgrade tower capacity.

The Tmo service has promise. If they can deliver 60-100mbps down consistently. that would serve my needs especially at the $50 forever price point. Only if they could fix the frequent disconnects. I will check out in 12 months time if things have improved or not.

Fortunately, cable internet offers 12month promo at $50 per month for returning customers. You have to have been a non-customer for an unspecified amount of time. Internet posts says 30 days but others say 90 days. Anyway, I got the $50 promotion back.

I will check out this thread frequently to see if this problem will be resolved at some point so if other users could continue to post their experience.