5G Home internet keeps dropping!

We tried the 5G TMobile Internet for a month free trial in August 2023. We got 3 bars which apparently is "good", and for our use was fine, we have 1 streaming device, 2 computers 2 phones, don't stream the world all day, do need reliable service though for Zooms, etc.

The first month was great, so we dumped our previous internet provider, who wanted to increase our rates yet again, promising shiny more bigger better faster bandwidth than we would ever use. Little did we know.

Now its November, and for the last 3 weeks our internet service has been slowly getting worse, to the extent where the connection drops constantly, several times an hour, which has disrupted work zoom calls, and daily convenience. It has dropped twice while typing this reply.

Signal is down to 2 bars no matter where we place the gateway. We feel we have been conned by a bait and switch scheme, and are being used by TMobile as guinea pigs, paying for a substandard service while we pay for their 5G upgrades.

Its not going to continue like this. We told TMobile customer service we wont pay for substandard service, and we would be going back to our previous provider, despite the additional cost, because at least we received what we paid for.

All of these obscene profit making tech companies treat customers like they're stupid. Most people don't care, they just pay through the nose, ignorant of the grift. We work in tech, I'm calling on 5G until these companies step up and fulfill the hyped claims. My iphone doesn't even register 5G most of the time and we live in Los Angeles