5G Home internet keeps dropping!

My internet wifi  tmobil home es basura .Ya que no tengo lo que ellos dicen que es de 500-mbps.Y lo que tengo es download 69-Mbps.y de Upload es de 20.87Mbps.Es solamente es una Mafia para conseguir clientes.No han resolvido el problema de la senal del sistema.Wifi tmobil home internet.Ate--Tito cuevas de New York

mexokream wrote:

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating. 

HAS ANYONE FOUND A RESOLUTION TO THIS ISSUE? I AM HAVING IT ALSO AND TECH SUPPORT CANT HELP AT ALL. It started the day after the 15 day trial perion and now I cant get the internet to work at all on any device. My PC wont work, my iPhones wont work, my wifi smart plugs wont work etc. Although the Gateway says my connection is EXCELLENT