Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as we...
@MAUI671 you seem to have an interesting problem. Have you seen the new T-Mobile video on gateway placement? You can watch it here: https://www.t-mobile.com/support/home-internet/t-mobile-gateway?cmpid=HEIS_EM_C_HINTCSTRET_3M3ZWLNUSWVE0BMXM97376#placement
In essence, you should launch your Placement Assistant in your T-Mobile Internet app to confirm the direction of your cell tower. Or, just move the gateway to a few different locations, high as possible like the top of a bookcase. Watch the signal strength meter when doing so. Because of your signal drop at 8pm EST, I would do it then to see if you are missing something about gateway placement. Block out an hour and give it a try. Generally, it is beneficial to be proactive about solving your own problems.
Let us know how it works.
