Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as we...
I've been using their services for a couple of months now and the home internet is horrible after 8 pm and when it's raining is worse. I've been experiencing the same issues, they have replaced the gateway 3 times and did the same "engineer thing" for a few days and the answer was that everything was working perfectly…another answer a different day was that their were working on one of the towers and told me to use the 4g tower instead, totally nightmare. Long story short I started using my phone hotspot during the night, and the last answer they gave me a few days ego was that I don't have a contract with them so I'm free to go to any other carrier because they understand it's frustrating.
Customer service is good same as phone but home internet is extremely disappointing.
