Forum Discussion
5G Home Internet nightly slow down
Hey all, I've had the black 5G gateway for a couple days now, and have been a T-Mobile customer for just as long. I guess the issue I'm having is looking like one that a lot of other people are as we...
Southern Maryland here. I've had T-Mobile Home internet for almost two years. I swapped from the local hardwire provider because the poor service didn't justify the price. Up until a few weeks ago, it was usually great, sometimes just good enough, sometimes bad. It has seemed to get worse over the past few months, but not constantly. Now its been bad for coming up on two weeks. 20mbps down and 10mbps up is usually plenty for us, and we could make up the difference with our mobile coverage from Verizon. I've been running speed tests throughout the last 24 hours while at home, some after 10pm, and before 7am, getting numbers as low as .017mbps down, 0.0mbps up. Now 7mbps down seems like blazing speeds.
Contacted support this morning, did a factory reset of my device, still low numbers. He said take it to a T-Mobile location, have them look at it, and maybe get a replacement. If that helps, I'll update my post.
