So I am using the 5g home internet and it worked flawlessly for about 10 days, it states now that it's just using 4g instead of the normal 5g. I have rest the 5g modem and rebooted it several times. 5g worked perfectly fine before has something changed with the 5g extended range. Btw I'm located in a rural area in TN.

Call 611 and tell them your gateway no longer connects to 5G after firmware update. They will open a ticket for engineering to fix it. Took them a week to fix mine and I have 5G again since Monday. They should have done a better job of deployment since 1.00.18 has been going out for a few weeks now. Ask for a 1 mo service credit for the inconvenience. :)

The way I resolved is by pulling out and reinserting the SIM. It has been running for couple of months now and no issues so far.

I have the same problem - I'm in a semi rural area in Wisconsin. I replaced my gateway with a new one - same issue - and then bought a different model gateway off of eBay - same issue. The funny thing is….my phone gets great 5G coverage in my house, but my home internet gateways cannot hold a 5G signal, even when take outdoors…AND, when I turned on the new gateway, the first time it powered up it acquired a 5G signal for a moment, then never again. T-Mobile says it's "upgrading" the towers in the area.I smell a rat, I think I'm being throttled.

Do you have a TMO phone? Is it getting 5G? If so, tell that to customer service so they will actually look into the problem instead of the default deny/delay. Also, demand service credit. If they are not providing 5G, you should not be paying for 5G service.

I live in Atlanta. Had internet at 5G for well over a month. this morning flipped to 4G. my iphone is right next to the gateway with a full 5g signal. Sure appears that T moblie internet is not unlimited. natural they enforce caps after the 14 day trial period. Its ashame companies don't provide services as advertised

5g home internet stuck on 4g | Comunidad de T-Mobile

meme78885
Network Novice
Hace 4 meses
Have you tried calling customer service cuz i had an issue with my internet n they were great
jjrbru
Newbie Caller
Hace 4 meses
This will work to go into your app and go to wifi setting and at the bottom of that page you see add networks click of that open your gateway setting and change auto connect to 5g. It worked for me, also before i started that i did a factory setting.
I have running 5g for 48 hours and hasn't to 4g.
hope it works for you
sk8r
Roaming Rookie
Hace 7 meses
sk2023..your suggestion worked like a charm. Gracias.
ProgramPolicies
Network Novice
Hace 7 meses
Im having the EXACT same issue, after 14 week trial BOOM 4g all the time when my phone and my wifes are 5g ULTRA all the time
sk2023
Newbie Caller
Hace 12 meses
The way I resolved is by pulling out and reinserting the SIM. It has been running for couple of months now and no issues so far.
fireguy_6364
Modem Master
Hace 12 meses
newBie121 wrote:

I am having the same issue. If it would just stay on 66 and 41 I am good. My phone never leaves 66. When the gateway gets on 71 4G it will not pick up 5G. I am thinking of disconnecting the low band antenna inside the gateway and wrapping it in electrical tape to try to force it to connect to 66 and 41. Anyone tried that yet?

or try moving it to a different location. the tower youre pulling 71 from might not be on the same tower as the 66 and 41.
newBie121
Network Novice
Hace 12 meses
I am having the same issue. If it would just stay on 66 and 41 I am good. My phone never leaves 66. When the gateway gets on 71 4G it will not pick up 5G. I am thinking of disconnecting the low band antenna inside the gateway and wrapping it in electrical tape to try to force it to connect to 66 and 41. Anyone tried that yet?
sk2023
Newbie Caller
Hace 2 años
I have been using it for a long time with 300+ download and 100+ uploads. For the last 1 week the gateway is stuck at 4g. I read thru this thread mentioning tower issues. Anyone have a solution that is successful ?.
MasterJack
Network Novice
Hace 2 años
Contacted T-Mobile tech support last night with the same issue and found no resolution. Some of my web pages were slow to populate so I checked the browzer and found 4G. My wireless printer connection failed as well.
How is your speed?
rhsortho
Transmission Trainee
Hace 2 años
I finally had a BRIEF connection to 5g again this time band n41, and lte when to b2 vs b71. speeds went back to 300down 105up… then the next morning noticed 35 down, 1.8up...looked in app and again no 5g connections, and lte back on b71. I lost 5g connectivity over a month now. I would be happy with LTE on b2. Now it only locks on to LTE b71