User Profile
rhsortho
Transmission Trainee
Joined 11 years ago
User Widgets
Contribuciones
Re: Arcadyan kvd21 no longer connects to 5g signal
well, I tried moving the gateway throught the house, upstairs rooms, downstairs rooms, even went OUTSIDE with no luck. it will only grab on to the B71 band. I am startig to think the firmware did something. Back when i did have the gateway in other parts of the house, it would have a 4bar signal. Now it is a 5bar signal…..sadly not a 5g signal now. When on B66 and N71 the speeds were flying at 300+ down and 120+ up.28Visto0likes0ComentariosRe: Arcadyan kvd21 no longer connects to 5g signal
Thanks for the tips!! much appreciated! I haven't tried moving the gateway to another location but have tried rotating it before with no luck. They metrics used to be in the excellent range. All the 5G stats are blank now. LTE is on B71. This same thing happened (maybe coincidentally) when the gateway firmware updated from .16 to .18. Thanks again. I will try and relocate the gateway this time and see if it makes any difference.29Visto0likes0ComentariosArcadyan kvd21 no longer connects to 5g signal
I'm no longer able to lock on to B66, N41 which had great speeds (300down, 130 up). The Arcadyan is now locking onto B71 which gets 60down, 5up. I think I'm still connecting to the same tower (i think the CGI is the same). Anyway is there a way to make the gateway connect to the 5g signals again? It is in the optimal spot,upstairs bedroom in the window facing the tower, still showing"excellent" signal, however the advanced cellular metrics are nowherenear as good as they were with B66, N41/N71. the only new thing I noticed is that the firmware is no 1.00.20, not sure when it updated. just wondering if anyone has suggestions to try. I've only tried restarting the gateway hoping it'll see the 5g again. My cellphone using Tmo's tower gets 682down 92up.Solved908Visto0likes7ComentariosRe: T-mobile gateway with seperate router
I wanted to use the Arcadyan's wifi but the range was just not good in my home. Decided to try and just hook my Eero's to it. So far, have not noticed any issues with double NAT and is working great for my uses. I prefer a separate router anyway as Eero pushes out regular updates. Have only received one update for the Arcadyan gateway in 7 months.114Visto0likes0ComentariosRe: Home internet rebate - can't access northlane website
I hope y'all have better luck than I did trying to claim the rebate. I have not received mine from last December. Was promised twiceby 2 different reps 5 weeks apart,that a physical card was being mailed out as there was a "system problem" at the time. going on 6 months now.22Visto0likes0ComentariosRe: Has anyone else been scammed by T-mobile?
I was only offered the $100 credit card, which i still have not received. After being informed twice that a physical card was being mailed out. after not receiving after a few weeks, the next rep promised another would be shipped out. never arrived. this goes back to December.31Visto0likes0ComentariosRe: $50 Virtual Prepaid mastercard Home Internet
I was unable to receive my rebate from back when i signed up las December. The website "could not valikdate" my code. I contacted Tmo and was informed that there was a system issue and that a physical card would be mailed out. After 3 weeks contacted them again to inform I had not received it. The rep then informed me a new card would be mailed out, and even gave me the last 4 digits for my reference. Never got it. I gave up. Good luck.25Visto0likes0ComentariosRe: can't activate rebate
Sadly no luck. Reached out to custormer support twice, first time they said there was a problem with issuing the E rebate and that a physical card was being mailed out that day. after a few weeks wen by and not receiving it, reached out again and the rep said another physsical card would be shipped out, even gave me the last 4 digits of card for reference. Now months later, nothing. I gave up. Hope you have better results in getting the rebate processed and received. good luck.93Visto1like0Comentarios