5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

Timsw wrote:

Joliver89 wrote:

We're switching back to SPECTRUM. I don't want to support their services but at least they're better by far in the reliability of their service. 

I thought of something which might be helpful to you or other users of Spectrum. From reading posts on this board, Spectrum offers returning customers a $50/month price for one year for going back to them. I've read of at least two people getting this. You have to have called up and cancelled your service with them to get this deal.

And another guy, who was paying $130/month for 150Mbps service from Spectrum, when he called them up to cancel their service, they offered him a special price of $20/month for one year, if he kept their service. He was new to Tmobile at the time, and not sure if it was going to be good enough for him,  so he took them up on the deal.

Incidentally, this is a standard practice with all internet providers, that when you call to cancel their service after having been a customer for years, they will offer you a discount to “keep them as a backup,” or stay with them instead of leaving.

So my advice to you is when you call up, do not say, "Tmobile was a disaster and I'm crawling back to you so you can charge us outrageous re-connection fees" or whatever, but instead just say you're considering switching to Tmobile, although you will consider staying with Spectrum if offered a good incentive to do so. They will give you a deal. None of these companies want to lose customers.

 

 

After we canceled Comcast they offered me $29 per month for 2 years.

But as always with Comcast it's never what it seems. Yes true it is $29 per month, but plus $14 if you need to rent a modem, plus if you don't want the data cap that's $30 extra per month. So the only way to get $29 is you have your own modem (I actually do) and you can deal with the data limit. Issue is the data limit, with 2 people working from home, mother in law streams Netflix from 9 am till 10 pm, kids online, we will go over. Always when I do the math with Comcast the price is just to much even with the best of the best deal and other issue is that never last more than a year or two.

007BondMI6 wrote:

RSRP -97 dBm Not really great almost the edge.

SNR 12 dB actually good leads to a more stable signal.

RSRQ -9 dB again not to bad.

RSSI -68 dBm again not to bad.

Sure some will say but you are paying for 5G yea true but I was just so sick of Comcast it’s felt so good to tell them to take this cable modem and shove it.

The readings on my 4G of the 4G/5G signal pair I get are very similar to yours. I never get lower than -100 on the RSRP on either signal, but also rarely get higher than -90 or so, my best reading.

Once I got an SNR of 1 dB on the 5G band, which I thought was terrible, but it didn’t seem to affect my connection.

Of course, with the gateway in some other less optimal places, I can get an RSRP of less than -120.

007BondMI6 wrote:

 

After we canceled Comcast they offered me $29 per month for 2 years.

But as always with Comcast it's never what it seems. Yes true it is $29 per month, but plus $14 if you need to rent a modem, plus if you don't want the data cap that's $30 extra per month. So the only way to get $29 is you have your own modem (I actually do) and you can deal with the data limit. Issue is the data limit, with 2 people working from home, mother in law streams Netflix from 9 am till 10 pm, kids online, we will go over. Always when I do the math with Comcast the price is just to much even with the best of the best deal and other issue is that never last more than a year or two.

Good for people to know this. That data limit can be a huge snag for large families or any big data consumer. Then there's the other elements of no taxes, no fees, no price raising after a year, no modem/router rental -- I could hardly believe they were offering it at $50/month.

With CenturyLink DSL, 12 years ago the price I was paying for such a slow speed seemed reasonable, but when speeds of everyone else went up so much, it got ridiculous when they'd raise my price and I'd call them up to talk it down. It happened three times, but still I hated having to do it.

A friend of mine had Comcast and didn't like that his service kept dropping, but finally they installed some new model modem which cut down the service calls for him. And of course, they kept raising his prices.

Timsw wrote:

007BondMI6 wrote:

RSRP -97 dBm Not really great almost the edge.

SNR 12 dB actually good leads to a more stable signal.

RSRQ -9 dB again not to bad.

RSSI -68 dBm again not to bad.

Sure some will say but you are paying for 5G yea true but I was just so sick of Comcast it’s felt so good to tell them to take this cable modem and shove it.

The readings on my 4G of the 4G/5G signal pair I get are very similar to yours. I never get lower than -100 on the RSRP on either signal, but also rarely get higher than -90 or so, my best reading.

Once I got an SNR of 1 dB on the 5G band, which I thought was terrible, but it didn’t seem to affect my connection.

Of course, with the gateway in some other less optimal places, I can get an RSRP of less than -120.

When my 5G is connected the SNR is 0-2 so I can see why it drops off and stays off. But the rest of the readings are actually ok just the SNR is crap. So seems just to much 5G noise in the area and it cannot stay out of the grass.

007BondMI6 wrote:

My advice is watch what you wish for.

 

My original can was clearly new I got good speeds no issues. They pushed FW to it one night and it got stuck in a boot loop. Replacement unit was clearly used and did not work it said RF failure. Next replacement unit again clear it was used worked but has never seen the speeds of the first unit.

Worse is all this shipping took a week and a half so I was down for over a week waiting on replacements.

Current unit is what I would call slow but steady. It gets 75 ish down 20 ish up and knock on wood just stays up days and days with no interuptions.

Now funny my home a few weeks ago and when I ordered months ago was listed as a Ultra 5G covered area. Now I noticed just this week that only my home is now listed as Extended 5G while all my neighbors are Ultra 5G. Now my can just does not hold a 5G signal so maybe they keeps stats and update the map based on customers results. When I boot my unit it will get B66 and n71 speeds will be same 75ish so it's clear the can is not using the 5G. After a few hours the 5G will just go away and all I have is the primary B66 and there is where it will stay for days and days.

So even though I am a half mile from the tower and 2 miles from a n41 that my phone gets no issue my can never sees them. I am sure the first can did as first can had downloads in the 500+ range. I just don't want to rock the boat as what I have works and my wife and me can work from home all day no interruptions while mother in law streams Netflix all day.

Am I tempted to complain for a new can in hopes I can get back my 500+ yes but not sure I want to take the chance on getting a crap unit.

Other thing is I see cans for sale on ebay and other sites I wonder if they are ok to buy as I did not think TM sold them for ppl to even be selling them. I did see one for $40 I was tempted to grab it for testing.

SAME SAME SAME i kept pushing to keep the first non-refurbished Gateway too, begrudgingly returned it last week along with the second one in hopes that the Texas based tech who was being super helpful was going to solve this issue once and for all with the engineering ticket. No dice. I'm currently suffering and reading this makes me wish I didn't return my original can. Also writing this on my iPad which is on IPhones MAXUP hotspot added in by one of the many techs I spoke with over the past month - issue began around august. 29 week after delivery of initial can and calling in to ask about the FW update. 

Also to note OP's speeds were 500+ On first can, mine only ever reached 150+. I've done the whole she-bang; walked around house, 2nd floor, now its in the guest house in the back facing the tower - has its own personal fan and outlet. I live in ultra 5G area - had the 4G LTE router without much issues - I'm going to ask to switch back to it as ive been working from 10 pm to 3 am every day since the new gateway arrived and i get speeds of 130+  during this time. But as soon as morning hits, I'm watching YouTube at 8:30 and can visually see the quality go from 4K to Unable to Stream. Speeds go down to 0.3 and I'm on MAXUP 100 GB hotspot right now. Which is great but not for my zoom meetings hence it is not a permanent solution. Ive currently set it to auto bandwidth on all SSIDs and channel 6 for 2.4 in order to have at least a connection even if its 1 mbps or less. What gives? Congestion in the area was noted by engineers on my ticket - but this congestion appeared after I upgraded to the can? My area is a private residential neighborhood with mainly only Spectrum. T-Mobile is fantastic out here - has been till this can. Really this can seems to be the issue. Either that or they have to update their towers to connect to these cans unless they are throttling us somewhere else for upgrading our 4G LTE routers to the 5G cans.

T-Mobile support is very nice, but every one of them I have spoken with has told me that their solution would solve all of my (connection) problems. I too was ecstatic to say bye bye to Comcast. Gets real old  when they say a price increase is a price "adjustment".

MisterK wrote:

I think we all agree, disconnections are a problem that needs to be fixed.

Having similar issues here as well. EXTREMELY FRUSTRATING to say the least. I have my gateway connected to a power strip with an on/off switch and just switch off then on again. That seems to cause the unit to restart and wifi is back on in minutes.  It sucks but it seems to work so far.

MisterK wrote:

I think we all agree, disconnections are a problem that needs to be fixed.

Since the 1609 firmware update, which I was told would fix everything (haha), now I am restarting the gateway three times a day rather than three times a week. This is so sad. So today I figured I would factory reset the gateway. I did, and all was good for one hour, then no internet. Darn T-Mobile get this fixed.

I am unable to complete my nurse's notes tonight, I have had to start over four times now on this particular note. The internet will work for ten minutes, and then drop for twenty minutes. We moved in here in July; we're going to have to move somewhere else as soon as I can afford it so I can keep working! AT&T did say that they finally got approved by the city to bring fiber in, but they don't have any idea which neighborhoods they're going in to...in December...

UPDATE: The replacement (not new) gateway arrived and I installed it. It went a day, then no internet. Went two days, then no internet, did that for about a week. Then three times yesterday no internet. I called support this morning to tell them the replacement gateway did NOT fix my no internet problems. The tech asked me how far my devices were from the gateway. I said anywhere from 10' to 30'. He says it can't be further than 6' when using the SSID 9 5GHz band. Oh really! Sounds like BS to me. He told me 5 times that he was an expert. I told him I would connect all my devices to 2.4GHz and turn off 5GHz, and then the next time I have not internet I will call back. OMG, this is so sad.