Forum Discussion
Anyone's Home Internet App not loading?
I had an issue and they reset my router/modem. The password reset and Im trying to change it back but I can't load back into TMobile Home Internet App at all. Its stuck at loading.
NealinAZ wrote:I found the following, if the app won’t run.
- Turn off TMHI app
- Turn off wifi on your device
- Restart TMHI app
- Wait until the app reports that the wifi isn’t connected and let it turn on your wifi on the device.
- After the app turns on wifi it will then run correctly. Be prepared to do this every time you need to reconnect.
Thanks, that does seem to work!
That being said, it is a somewhat convoluted way to go about things. I realize this is a community forum and not a support forum, however I am surprised that no one from T-Mobile has responded to these concerns. A quick look at Apple's App Store ratings, the most recent replies are dismal to say the least. I thought T-Mobile was a customer focused company and I'm surprised T-Mobile would ignore this issue.
