I had an issue and they reset my router/modem. The password reset and Im trying to change it back but I can't load back into TMobile Home Internet App at all. Its stuck at loading.

NealinAZ wrote: I found the following, if the app won't run. Turn off TMHI app Turn off wifi on your device Restart TMHI app Wait until the app reports that the wifi isn't connected and let it turn on your wifi on the device. After the app turns on wifi it will then run correctly. Be prepared to do this every time you need to reconnect. Thanks, that does seem to work! That being said, it is a somewhat convoluted way to go about things. I realize this is a community forum and not a support forum, however I am surprised that no one from T-Mobile has responded to these concerns. A quick look at Apple's App Store ratings, the most recent replies are dismal to say the least. I thought T-Mobile was a customer focused company and I'm surprised T-Mobile would ignore this issue.

OK, just to play the game I went through the steps above exactly as outlined. Result=Fail. That does nothing for getting the application to connect on my iPhone 12 Pro. My phone is on 16.2 so maybe it does not behave the exact same way due to the iOS version in operation. So, it is not going to play. It is sort of like a rigged one arm bandit. The house is going to win.T-Mobile just needs to fix the mobile application so it works on ALL their phones. Yes my iPhone is directly from T-Mobile.

The mobile application appears to work for some people and not so much for others. I have an iPhone 12 Pro, from T-Mobile mind you, and it seldom loads the T-Mobile home internet application without 6-8 attempts to get it to work and more often than not it fails all together. Just to feel the pain with you I took the time to see if it would log me in. Low and behold it let me in after 6 try. I was just giving up and left it sitting 20-30 seconds after pressing the "Login" yet again. It actually presented me with the password window. I logged in and it tells me I have a connection to the gateway but NO internet. Duh… I am typing this right now connected and the mobile application can't figure it out. I have the Nokia which has the web GUI and I can see it has BOTH cellular signals and is working fine. GO FIGURESo, if it loads at all just hit the login and wait 30 seconds or so then see if it presents the password entry. If it does well it might work. Don't get in a hurry. Be patient and persistent. That is what I found with the mobile application. Feel free to leave constructive comments for T-Mobile so they maybe get the idea that having a single access method to manage the gateway is a BAD IDEA.

I can't say there is a specific "formula" for getting the mobile application to connect to the gateway. Once in a blue moon it will surprise me and just work and connect. Most of the time that is not the case as it may take 4-5 maybe 6 attempts to get it to connect to the wireless. The phone may be connected and it always is but the applicaiton seems to need to hook into the system and it repeatedly fails. The ratings in the application store are fabricated. I have given feedback on it a couple of times but I have seen no improvement over the past 2 years so I have little optimism that the developers will fix it. It will always present the "Let's get you connected!" screen.😕 Then the "Auto Connect" Then the "Join" dialog box pops. (let it sit a little then give it the poke) Then if it works, it will have the "Connection status" screen presented. 🙄 If the entire "Connected" page is rendered 100% it is good but ☹️ (just kidding) Select any menu option at the bottom before then and spinning sphincter of death back to "Let's get you connected!" page overlays again. Logic failed yet again.(Connection quality is not reporting so everything else that rendered is useless.) 👎🏿(100% or go to jail) Lets play the Auto Connect Game again, spin the wheel! wait for the sphincter of death and gray screen OR close the application and start the game all over again 😕😡 Repeat ((Oh! surprise!)) The "Connection status" page renders and it figured it out.🙀 Now time to do the Happy Dance! While you are doing the happy dance; the devices will render. Dance, dance, dance 💃🏻The key is to be very patient and persistent. The game may take minutes. If you try to go at normal pace as for a properly written application you will be disappointed and will probably play the "Let's get you connected" game more than if you go slow and don't rush at all. Like really give it a bit of a delayed response and then wait and repeat as necessary. If the Connected page is only partially rendered, i.e. some data missing, then after a pause just close the application and then start it again. I have found this to work sometimes and get in on only a couple of tries from that point. If you rush the "Auto Connect" part at the start that does not help but seems to make the game go on longer. Just my experience.

If you have an Android phone, even with no SIM card, and use it the application will connect and work pretty much right away. If you are using an Apple iPhone then the application has a problem with the connection to the wireless. It is a problem with the app connecting to the network. I cannot agree more that they need to fix it. I seldom ever use it because it is soooooo difficult to get it to work on my iPhone. I have removed and reinstalled it a few times trying to improve operation but that is useless. I have left feedback but that is useless. In the past 2 years I have actually used it once, during the initial setup process, after that since I have the Nokia gateway which supports the web GUI I don't bother with the trash mobile application. I have only tinkered with it from time to time to try to figure out if there is a specific set of steps that might work 100% of the time. No success with that. Just come on down and spin the wheel! Play the game and you might just win a free pass to use the application! Multiple spins are encouraged!

Anyone's Home Internet App not loading?

susanmark
Network Novice
Hace 5 meses
iTinkeralot wrote:

The mobile application appears to work for some people and not so much for others. I have an iPhone 12 Pro, from T-Mobile mind you, and it seldom loads the T-Mobile home internet application without 6-8 attempts to get it to work and more often than not it fails all together. Just to feel the pain with you I took the time to see if it would log me in. Low and behold it let me in after 6 try. I was just giving up and left it sitting 20-30 seconds after pressing the "Login" yet again. It actually presented me with the password window. I logged in and it tells me I have a connection to the gateway but NO internet. Duh… I am typing this right now connected and the mobile application can't figure it out. I have the Nokia which has the web GUI and I can see it has BOTH cellular signals and is working fine. GO FIGURE

So, if it loads at all just hit the login and wait 30 seconds or so then see if it presents the password entry. If it does well it might work. Don't get in a hurry. Be patient and persistent. That is what I found with the mobile application. Feel free to leave constructive comments for T-Mobile so they maybe get the idea that having a single access method to manage the gateway is a BAD IDEA.

Try restarting your router/modem and your device. If that doesn't work, clear the app cache or reinstall the T-Mobile Home Internet app. If the issue persists, contact T-Mobile support for assistance.
Shadygreen_Farm
Roaming Rookie
Hace 6 meses
Too many customers and their too cheap to build or lease adequate bandwidth or tower space. It's that pesky bottom line calling the shots instead of common sense and customer service.
Olivia_V
Network Novice
Hace 6 meses
In case anyone is wondering, the app is STILL absolute garbage. Disabling Web interface access to the Sag router is an idiot move, as well.
Chuckf126
Network Novice
Hace 2 años
Found a fix that's seems to be working. Logout out and get to the screen were it asks for the admin password. Enter it and uncheck the remember me box. You will have to enter the admin password every time but it will connect.
Tmobile should have been sble to fix this long ago. Seeing complaints over 2 years old. Shamefull.
hmkjr1267
Roaming Rookie
Hace 2 años
I had to factory reset my gateway after disconnecting the Alexa. Then I was able to connect the T-Mobile app. I hope this works for you. It is extremely frustrating. I get it.

Also, the only work around for this to get a wireless access point and connect It to an Ethernet port on the gateway. I haven't tried it yet. My WAP just arrived today.
Tuck
Newbie Caller
Hace 2 años
We have an Alexa, disconnected it and it still won't load. It says to auto connect to my network and then you try to connect and nothing… you can try it over and over.

I hope T Mobile updates this app…
hmkjr1267
Roaming Rookie
Hace 2 años
Disconnect all Amazon devices. I disconnected my FireStick and the TMobile app loads now.
Tuck
Newbie Caller
Hace 2 años
I’ve been struggling to connect with my iPhone 12… it used to work, then all the sudden it started getting glitchy and now I can’t log in at all.

It’s so annoying… I did a complete factory reset twice trying to figure out what’s going on and then to find out it’s just the App??
-could you please take some time @TMobile and address this issue?? PLEASE???

I wasted hours of my life messing around with either my phone or the router. Ugh…
hmkjr1267
Roaming Rookie
Hace 2 años
jordanlovestabby wrote:

I had an issue and they reset my router/modem. The password reset and Im trying to change it back but I can't load back into TMobile Home Internet App at all. Its stuck at loading.

Disconnect all Amazon devices. I disconnected my FireStick and the TMobile app loads now.
kolbeypruitt
Network Novice
Hace 2 años
The app hasn't worked since I got the internet several months ago. I'm beginning to think T-Mobile has killed all support for the wireless home internet product because there are tons of customers complaining about this and nothing being done.