Arcadyan KVD21 Gateway slow download speed

4805591205 wrote:

 I recently got an Arcadyan KVD21 Gateway on a new T-Mobile home internet line and my download speed constantly below 100 Mbps, whereas on my Nokia Gateway on another T-Mobile home internet line, it's usually over 360 Mbps.  Both lines are in same location. I am getting N41 band on both Gateway. Any tips to troubleshoot the issue? 

Is the Nokia Gateway better over Arcadyn ?

Gracias

If your question is purely on data speeds, there are minor variances with the models but the service itself fluctuates too much to draw any conclusions. However, it should not be a 3x difference as you describe. It's possible that your KDV21 is not functioning correctly.

Just to be sure when you say "connected to N41" did you confirm that at the exact same time you tested the data speed? All TMO gateways will switch between N71 and N41 randomly throughout the day depending on signal strength and tower congestion. If you get 300+ on Nokia via N41, you should get similar on KDV21. Lastly your LTE band makes a difference. B2 will give you about 10% higher download but lower upload. B66 gives you higher upload but loses about 10% download compared to B2.

I have the KDV21 and for the past 10 months I get between 250-400 down and 30-40 up when connected to B66 and N41. N71 drops download to 80-100. On a side note, after a two week "tower upgrade" period in Oct when I only got N71, I have been locked to N41 after the tower upgrade with better signal quality. Interestingly, the data speed hasn't changed much, but the fact that I haven't seen N71 for the past two months, I consider it to be an "upgrade".