Arcadyan KVD21 Gateway Update Rollout?

Try contacting support and see if they have the firmware available to push.  If they do, they can initiate the firmware update.

I got a hold of someone over in T-Mobile Home Internet support today; they had me factory reset the router which seems odd given that I received the device brand new less than a week ago.

I did ask if they could possibly push the update, but representative was dodgy about that question, instead focusing on engineers doing work in my area.

Support is supposed to call me in a few hours to see how my experience has been. So far so good, but only have 27 minutes of uptime since the reset to measure against.