Forum Discussion
Arcadyan KVD21 Gateway Update Rollout?
I recently received a Arcadyan KVD21 Gateway running firmware 1.00.12. I see firmware version 1.00.14 is available. Since I cannot manually install the firmware, nor can I request it to be installed, what is the rollout schedule?
I'm having ridiculous reliability problems. The thing reboots on it's own at random times. It has not had uptime of greater than 24 hours.
Trying to determine if I should cancel the service, and cough up the extra money for Xfinity or AT&T both of which I strongly dislike.
When can I feel the love tmo?
If old firmware was the ONLY issue, sending a new gateway is a dumb (slow and expensive) way to upgrade firmware. As I and others reported here, firmware updates are done automatically over-the-air usually off-peak (3a - ish).
Also as tech support is not dispatching these devices, wondering how they can be confident the replacement won't also be loaded with v.12. BTW v.12 worked for me, v.16 did improve performance.
I wish they would hurry up and update the gateway to fix this annoying issue where around 12 hours of it being on it won’t let me use the app anymore until i unplug the power and plug it back in as well as get rid of the stupid useless UI version update they came out with which makes going to 198.162.12.1 useless except to view your signal, up time, serial number, and version numbers (ui and firmware)
