Day One with the Arc Gateway

So, the timer is running…. Hopefully the need to reboot/reset is not like the Nokia. So, the setup is simplified but does the web management of the router also reflect reduced management options? The management of the Nokia is pretty limited I could not imagine having a much more dumbed down management option. 

So, you see cellular signal strength improved but internet speed is a bit slower. Hum… I guess not having to reset the router every 2-3 days would be an improvement but it would be good if the Arc also can carry the bandwidth as well. I have the Nokia router but I have never had the problem you have been dealing with. I still think that may have been possibly related to when the routers were manufactured. I started out in the BETA period and my router has been stable so I can't really relate to the frequent resets requirement. It has been up now for 44 days and still kicking. 

I can relate with comments on inconsistent tech support response but not universal. I have had some very positive interactions with T-Mobile support and also encountered some agents that just are not on the same level. It is pretty common in the industry that level 1 support engineer turnover leads to a support base that is just not up to par. Some of them are knowledgeable and know when to leverage escalation engineers when they are in over their head. Others just don't have the skills and are just going by the scripts. Customer support is only as good as the database access provided to the front line and the training they receive. Part of it can also be due to pressure from management for call volume and how the support engineers are paid based upon call metrics. Handling quality call response is more important to me over volume but support costs puts undue pressure on on agents to get the next call.