Forum Discussion
Day One with the Arc Gateway
Thats a shame it is so unreliable there. I have been fortunate to have had a connection to a pretty stable tower. It may only be n71 but at least it is pretty stable. The mid band in town does NOT work well for delivery of data to my iPhone 12 Pro. When the signal shows the 5G "ultra capacity" that is really not the case. It is hard to say if it is the radio in the iPhone or the tower signal. T-Mobile has some work to do for sure. Hopefully the message from T-MO is true and they are working on the tower. Here when they worked on the tower equipment it was only unstable for maybe a week. It is hard to tell how long the equipment is acting up before they are reconfiguring and reloading the gear.
I don't want to be too negative about T-Mobile and their efforts but the decision to push out another router solution with a premature software tool set is not impressive. The most difficult part of trouble shooting the issue is that there is no visibility to the upstream device and the local router is so ill equipped to provide any useful data. If there was a flag that would trigger a notification to the user when the router first detects upstream failure that would be very helpful. I can't tell you how many times I spent excessive efforts with the router itself only to find out the issue was on the tower. With the cellular channel signaling and flight delay and signal metrics a creative developer should be able to code up proactive monitoring notifications. If T-Mobile wants to really provide better customer support they need to get out of the box and work on solutions that help prevent user calls. I don't see that going the proper direction right now.
Hope your tower connection improves soon. Before you give up. 😉
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