Forum Discussion
"disconnecting" once a minute
I am getting great internet speeds, minimum of 200Mbp/s down and 100 up. But every minute or 2 it just drops to 0 for a few seconds then back up to the 200/100. Issue is once it drops to 0 everything drops, calls on apps/sites, games, phone just completely makes me turn off wifi and turn it back on, even the tmobile app just stops working if I have it on when it disconnects.
Arcadyan KVD21 model, only have had it for 3 days. Near window, not overheating, tried resetting.
There's also no ability to customize settings on the app, so can't change anything to help it.
Only true reason I could see for it dcing is living in the city, but that wouldn't make sense to me. Shouldn't that mean it would dc less??
Anyone else having this issue?
It might be the gateway has a power problem. If the down time is ~2 minutes that is roughly what it takes for it to reboot and initialize again. Even if it does not do a full reboot if it is not sustaining a steady power level it may be dropping the WIFI radios and trying to maintain the cellular radio. The Arcadyan does not have an internal battery like the Nokia so I doubt that is the issue. It is more than likely a problem with the power. Either contact support or take it to a local T-Mobile store and get a replacement.
