Frequent Disconnection on 5G Home Internet

I recently subscribed to Home Internet and got the KVD21. Installation and set-up was simple. After two weeks of use and testing, I have found that the unit is fully capable of sustained advertised download speeds of 115 Mbps.

The problem that I have found is that T-Mobile is not pushing the bandwidth to the device when network usage in your area is high. In fact Home Internet has no priority at such times. In my use thus far that means speeds of 0-3 Mbps during these Prime Times. When network traffic is lower I have sustained speeds of 81.43 Mbps, 86.76 Mbps, and 94.16 Mbps for a few hours. So basically in a 24 hour period my ability to use this service goes from being on a 2400 baud modem (remember those) for a few Prime Time Hours to moderately high bit rate speeds that allow you to adequately use the service. Yes I have tried power the unit off, factory reset, unplug, change locations, reset devices, different cables and reinstall software multiple times.

I see the solution to this issue is simple at this stage. SUSTAINED MINIMUM BANDWIDTH. T-Mobile needs to set a minimum speed for these devices if they want to maintain subscribers until they can build out their network to handle demand in areas there is a problem.10 Mbps is an acceptable minimum during these Prime Times. If they want to compete with cable and fiber they can't expect people to accept daily speeds under 10 Mbps with all the options out there. This service solution has many positives but the biggest negative at the moment is sustained usable speed.