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Fit4life265's avatar
Fit4life265
Roaming Rookie
Hace 2 años

Gateway restarting on its own issue solution

If you have recently been experiencing your gateway consistently restarting on its own, I have figured the hard way after replacing the gateway 2x, SIM card & power cord replaced 1X, factory resets and full replacement provided by a local store that the 1 thing I had not tried was changing my Network passwords and that did the trick.  I know it is a pain, but worth it!

  • Mizel's avatar
    Mizel
    Newbie Caller

    I have had this happen randomly. It will cycle every 5-10 mins on firmware 1.00.20 it usually stops after doing a full power drain. Physically unplug then wait a minute or 2. 

  • tomwil's avatar
    tomwil
    Bandwidth Buff
    Fit4life265 wrote:

    If you have recently been experiencing your gateway consistently restarting on its own, I have figured the hard way after replacing the gateway 2x, SIM card & power cord replaced 1X, factory resets and full replacement provided by a local store that the 1 thing I had not tried was changing my Network passwords and that did the trick.  I know it is a pain, but worth it!

     

    One thing not mentioned as a possible solution, is to keep the gateway cool.

     

    https://community.t-mobile.com/troubleshooting-38/tmobile-home-internet-connection-issues-51037

     

  • Matt2h's avatar
    Matt2h
    Roaming Rookie

    I have the Arcadyan gateway and it has been restarting on its own about every five or six hours. 

  • Sadly the gateway rebooted 30 hours after I changed the password, then again 8 hours later.  

  • Sadly it rebooted 30 hours later and then again 8 hrs after that