High Latency and Packet loss

My 5G home internet is having packet loss.  After spending well over an hour with t-mobile support, they insisted there is nothing wrong, argued with me that this was normal.  They continue to say speed and latency are fine… however, REFUSE to understand that this is LOSS OF PACKETS and nothing to do with latency or speed.  Latency and speed are fine… but reliability IS NOT.  How does this manifest?  During my work audio/video calls, I see a pause every 30 seconds or so.  When I watch netflix, sporadically bombs out.  When my kids try to play a game, they see sporadic hangs (aka lag).  I run a ping test and clearly see the packet drops and over 10 minutes of ping… 3% packets are lost.  t-Mobile says they can run a ping test for a duration and things are great on their end… yep… thanks for listening to the customer.

Ping statistics for 8.8.8.8: ~10 mins
    Packets: Sent = 629, Received = 607, Lost = 22 (3% loss),
Approximate round trip times in milli-seconds:
    Minimum = 90ms, Maximum = 137ms, Average = 97ms

I guess t-mobile isn't ready to understand that packet loss at this level is unacceptable or want to bother their network team to take a deeper look.  Until they lose a lot more customers, what else can I do?  The painful option to go back to the much more expensive and GB constrained Cricket (at least I can do my real job) or look to (also expensive) Starlink.

Sad... I was optimistic t-mobile was really trying to help the rural community get connected and they deliver a sub-par experience (no static IPs, poor network reliability) at an affordable price.  I guess you get what you pay for.