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dreaminggates
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Joined 3 years ago
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Problem with high latency/ping
Hello all. We received our 5g Gateway two days ago and so far, have big problems. We've been testing our latency and speeds over and over at https://www.speedtest.net and have observed the latency/ping on both our Windows 11 PCs is consistently between 40-60ms, at all hours of the day and night. Download varies between 160mbps and 0.5mbps. Upload is steady around 20-40mbps. We have done the following: Moved around the Gateway to many different areas of the house, tested the results at Speedtest.net, and selected the best area (3 bars). Oddly, this is NOT close to a window, but in the middle of the kitchen. (Yes, I am an RF engineer and I know how nuts that is. Makes zero sense to me, but that's what our results repeatedly demonstrate. Regardless, ping is the same everywhere in the house.) Downloaded and run TCPOptimizer Rebooted our machines several times Contacted Tech Support, who said something about "keeping an eye on the tower" and promised to call us back in 24 hours. (It's now been 24+ hours.) Does anyone have ideas to help us lower this ping? It's severely interfering with video calls and online gaming. ¡Gracias!10KViews4likes6ComentariosRe: Home Internet Static IP
We are also having significant problems without a static IP. Among other things, I am unable to access my Guild Wars 2 game. One of the built in "Security Protocols" is that you have to access it from the same IP in order to log in. So much for that! Every time I reboot the Gateway, they lock me out of my account.1Ver1like0Comentarios