High Latency and Packet loss

Thanks for the suggestions.  My latency and speeds are absolutely fine.  Here are my 5G metrics:

BAND n41

RSRQ 2

RSRP -93

SINR 22

From my reading on these metrics, this is all in the Excellent range.  There is a systematic loss every 30 seconds or so.  This didn't happen in January the last time I used the service a lot.  I experienced this issue 20+ years ago with a DSL provider and ended up being a bad switch/router somewhere in their network.  Back then, a smaller phone company who had someone who LISTENED to the customer and actually had someone who knew networks.

T-Mobile Support “we pinged you, your speeds are good… sorry nothing more on our end” and then argues with me with their talking points of “speed good, ping worked”.  knowing I am many other are experiencing sub-par RELIABILITY quality for similar reasons is the mark of a failing service.

They are so close to a great service at a great price… but devil's in the details.  They need to have static IPs for their modems, improve network resiliency and raise the bar on their technical customer support.  I am pursuing Starlink and guess will have to make that investment for a quality internet option in a remote location.