Forum Discussion
Home Internet & Wifi calling
just set up new Tmobile home internet in a rural area-all carriers are iffy here but the Tmobile speed and connection are ok at home (not so much in some communities near me). That is the issue-I have my cell service on Verizon (best coverage all communities) and it will not connect a wifi calling attempt. All other cell services work flawlessly and if I use a different sip the wifi calling works on the phone. I have tried a different router (actually 3 of them as well as mesh system all with the same results-internet traffic is good and no wifi calling) I would like to resolve this and continue with Tmobile but without wifi calling its not helpful-any suggestions?
FreeFlyFreak wrote:
chanseling wrote:
After spending half the day with the Sagemcom gateway 1.2.74 firmware and making several phone calls with WiFi calling enabled across multiple phones in my household, I can comfortably say that my WiFi calling issue has been resolved. I do hope the firmware update will resolve everyone else's WiFi calling issues. I did not know how much I depended on this feature until I found myself without it. Good luck to everyone in the same situation!
Did you test receiving calls?
Yes, everything works as it should with the Sagemcom gateway 1.2.74 firmware. Initiating and receiving calls with WiFi calling is stable and reliable.
On a side note, my uptime without a WAN002 error (requiring reboot) is now 11 days and counting.
WiFi Calling doesn't work too well with mesh systems, because that established connected can't be passed around so easily. WiFi Calling also requires a reasonable amount of bandwidth, both up and down. QoS doesn't adequately handle WiFi Calling well. If you have 20Mbit up and more down and there isnt' anything sucking up the rest of the bandwidth of the network. It should work. I have never had any issues getting WiFi Calling working with Asus routers. I have owned 2 Asus RT-AC66U's, an RTAC68W, and am currently using 2 RT-AX86U's without any issues.
Wufman56 wrote:
That is because your phone uses Verizon. And Verizon is a cdma carrier, and wifi calling does not work on cdma networks. You must have a cellular service that is a gsm network like T mobile is....
Actually, Verizon and AT&T as examples, use their own implementations of WiFi Calling and VoLTE that differ from the stock Android imementation designed by Google.
Same problem as everyone else. Just got a new T-Mobile gateway for home internet. Internet speed is great and has 4 bars in its current location. Wi-Fi calling will sporadically work but not reliably and it will drop calls. It worked perfectly fine with my Comcast router using the same phones. Both iPhone 11 and iPhone 13 Pro experiencing the exact same issue. I have turned off Wi-Fi calling because it is more reliable even with 1-2 bars in my house, but I wish this would be fixed. After a year of this issue being overlooked, my guess is we'll live with it or move onto another service provider.
Well, I got it last night (in the wee hours) and it looks like the Sagemcom gateway 1.2.74 firmware update did the trick. WiFi calling seems to be working fine now. I hope everyone who needs it gets it soon.
We've had the 1.2.74 update now for a couple of days, and can happily report that the WiFi Calling feature is now working on our iOS phones. Thank you, T Mobile!
Will continue to evaluate the new feature performance over time and report any issues here. But so far, so good.Can’t believe my luck…I guess I’m never getting WiFi calling 💀
I'm also glad that I found this thread. T-MHI, Pixel 6 Pro, Pixel 7 Pro, iPhone 12 Mini... WIFI calling won't work and we need it. TM has been covering towers in our area and the indoor phone service has dropped to nothing.
Two visits to stores and two very long customer support calls where the did vague things like remotely "resynchronized our phones" did nothing. Everyone I spoke with seemed to have zero knowledge of this issue.
I asked about a cell-spot to boost my cell connectivity. They said that it wouldn't work because the cell booster they use actually connects to wifi to work and it isn't compatible with the TMHI. I said, "Maybe that is also why WIFI calling isn't working." He said, "We are kind of getting into the minutia of this, all I know is that won't work for you. Let's try some things I can do like Resynchronizing your phone to the network."
None of that worked.
Side note that others have also mentioned... My work phone is a Samsung S22 FE and it WIFI Calls Just fine through my TMWI. ???
Yesterday, I moved two of my 4 lines off of T-Mobile and on to Verizon. Still no WIFI calling, but the cell service is a little better in the house.
I see there are no feedback on this question. I have the same concerns even with T-mobile cellular service and the High Speed Home Internet gateway. I cannot set my phone to use WiFi preferred since I switched over. It does allow for the Default which is Cellular preferred.
While that is OK at home where I have decent cell coverage but I don't know if WiFi calling works or not. When I go back to work, WiFi Calling is necessary since T-Mobile Cell service does not penetrate buildings very well.
Any feedback from any other HI users? Thanks!
Thanks for the quick reply. BW is not my problem. I am getting excellent BW since I upgraded to the Nokia 5G gateway. I don't this Mesh is also the problem since I don't use the gateway WiFi. I have all bands SSID disabled. I don't see any other way to turn off WiFi on that gateway. A single Ethernet cable connects the gateway to my old NetGear RS-7000 router WAN port that is running FreshTomato software.
On the Internet side, everything seems running OK. Both my work and personal VPNs are working. Roku, Amazon FireTV & Netflix are all streaming. Even PLEX from my home based Synology server are streaming fine. So far, so good.
The only issue so far is WiFi-Calling and Group MMS under Signal. I'm not even sure if the cause is Signal side or the recipient's phones. Looking for more information to help me debug.
Thanks again.
