Forum Discussion

Kpeacock's avatar
Kpeacock
Newbie Caller
Hace 3 años

Home internet modem keeps powering down and restarting

So, we had the Tmobile modem(the 5g tower... black box) for a few weeks now... worked great at first but now it continues  to shut down every few minutes and restart. If it does it long enough I have...
  • iTinkeralot's avatar
    iTinkeralot
    Hace 3 años

    If it is rebooting like that it might be the power adapter or the gateway has a problem. Contact support or touch base with a local T-Mobile store to see if you can get a replacement. I would see if they will provide both but try the power adapter on the original gateway before you swap the SIM card out etc… Reduce variables to know if it is only the power adapter. That is if you really want to know. 

MzBell's avatar
MzBell
Network Novice
Hace 3 años
MzBell wrote:

Same here. Been through 5 towers in two months. Units keep powering off, rebooting. They say I should have full service at my address. Been having the problem since I started T-mobile internet Sept 10th. Was sent the Gray Tower. Needed a replacement by the 15th. Was sent another Gray Tower. Worked for about two weeks. Was sent another Gray Tower, after being down for a week with no Wi-if, got a couple of days out of that one. Went into the store and they gave me black tower replacement, but set up a new number costing me $45. They said  "yea, nothing but problems with those Gray ones."  
 

Went home hopeful but couldn't even get that black one to stay on for more than a few minutes without it rebooting "powering up". Went back to store and they powered it up and it did the same rebooting for them. They said I had to wait for a warranty replacement". So another week without Wi-fi.
 

Picked it up last night, again hopeful. This one keeps powering off and reset back to original wi-fi name, even tho I have successfully changed it and hooked to it with a personal wi-fi name, and then I am locked out and have to reset to factory settings, and it still "powers up" reboots every minute or two.

So after hours of customer support and driving to the store and trying to have staff get me a working unit….I GIVE UP!!! And by the way, I am in Oregon, so this isn't a reigonal issue